Complaints

I pride myself on providing excellence and efficient service at all times.
If at any time you have any concerns about the quality of my services, you are invited to let me know as soon as possible in order that I can address your concerns.
If your concerns cannot be resolved by telephone, I ask that you specify your complaint in detail and in a single, consolidated email or letter, so that I have the opportunity to address it in full.
I will respond in full to your complaint within eight weeks (usually much sooner) if I have been given sufficient detail to investigate it.
If you are not satisfied with my response to your complaint, you may take it to the Head of Chambers at Mercantile Chambers.
If you are not satisfied with the Head of Chambers’ response to your complaint, most clients will then have the right to take it to the Legal Ombudsman (“LeO”).
Clients who have a right to complain to LeO are individuals and, broadly speaking, small businesses and charities. The full list of who has a right to complain to LeO is available on the LeO’s website: http://www.legalombudsman.org.uk/?faqs=who-can-use-our-service.
You can write to the LeO at:
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ.
Telephone number: 0300 555 0333
Email: [email protected]
More information about the LeO is available on their website: http://www.legalombudsman.org.uk/.”
You must complain to the LeO either within six years of my actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.
You must also complain to the LeO within six months of receiving my Head of Chambers’ response to your complaint.
The decision data on LeO’s website shows providers which received a LeO’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy. The link to the decision data on the LeO’s website is http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman- decision-data.